I’ve recently been mulling over the opportunities, challenges and limitations associated with integrating social media across the enterprise in preparation for a major enterprise social media symposium to take place in Manhattan on July 21, at which I’ll be a roundtable moderator.
The purpose of this article is to provide food for thought and lend structure to future enterprise social media integration discussions.
Enterprise Social Media Opportunities
These enterprise social media opportunities seem to be key:
- Greater Efficacy and Efficiency – To coordinate resources across the enterprise and across social media in order to achieve synergies and reduce duplication of effort and software acquisition.
- Greater Consistency – To coordinate agendas and messages across the enterprise and across social media so that employees, customers and investors obtain consistent information.
Enterprise Social Media Challenges
Enterprise social media integration challenges fall into two categories:
- Conceptualization – Developing a holistic array of social media strategies, techniques and best practices. Matching them to each unit in the enterprise.
- Implementation – Training and managing the teams responsible for social media implementation. Coordinating the activities of all the units in the enterprise.
Enterprise Social Media Limitations
Obviously an enterprise will be limited by the quantity and capability of staff members and outside personnel it can devote to its social media endeavors.
However, a more absolute limitation to enterprise social media integration is that no two units within an enterprise will have identical agendas or publics. Conversations with an investing public will differ drastically from those with employees or potential customers. Therefore, sharing Twitter accounts, Facebook pages or other social media channels among units will rarely make sense.
Social media integration can be beneficial for the enterprise provided that challenges can be overcome and major pitfalls can be avoided.