Larry BraunerThe Business Development Institute is holding a free webinar on August 12, 2010 at 2pm ET that will discuss ways in which financial institutions are embracing social media to achieve their marketing and communications objectives.

The webinar will explain how major brands are connecting with customers, partners and employees through social media:

The Business Development Institute produces top quality events and training. I’m already registered for this one. Reserve your spot now.

Larry BraunerAt the Search and Social Leadership Forum, hosted by the Business Development Institute and NYU Midtown and sponsored by Digital Brand Expressions, Julie Sun presented a fascinating MTV Movie Awards case study.

Julie documented her team’s successful orchestration of a combined social media and PPC search campaign to engage stakeholders and win share of voice the night of the event.

Julie SunA key part of the MTV strategy was to make it simple for people to join the conversation, especially those people who do not readily share. This was achieved by directly embedding the conversation in the event’s web pages.

The night of the awards, not only did Julie’s MTV team monitor sentiment online, they also looked for breaking news on the ground. Stories were immediately posted online, thereby fueling the enthusiasm and feeding the social media conversation.

Julie also pointed out that MTV’s social media success was due as much to months of preparation as it was to expert execution the night of the event.

Larry BraunerThere were so many fine speakers at Social Convergence and the Enterprise: Case Studies and Roundtables, hosted by the Business Development Institute, that I didn’t come away with any one favorite. However, I did especially enjoy the fast-paced and data-filled keynote of Brian Kenny, CMCO of the Harvard Business School.

Brian discussed enterprise social media convergence at HBS and presented three other enterprise social media case studies, those of NASA, Intuit and Threadless. He also discussed the state of social media and the direction in which social media is heading.

Rather than attempt to summarize Brian’s keynote speech, which would be too difficult an undertaking, I’ll share with you a few of the points he made that were takeaways for me:

  • The Facebook, Twitter and YouTube social media sites are all experiencing tremendous growth, however, it’s Mobile that’s truly exploding with 6B mobile apps to be downloaded in 2010.
  • Mobile is the platform of the future. The iPhone is the smartphone of choice, at least at HBS where the iPhone is the de facto standard.
  • We can’t connect via social media unless we understand the sociology of social media, which is different from the sociology of traditional media.
  • Twitter is the preferred social medium among Forbes Fortune 100 companies.
  • Social media enables the enterprise to create communities, leverage existing ones, accelerate message distribution and collect research data via crowdsourcing.
  • It’s the marketing function that’s leading the social media revolution.
  • The three dimensions of enterprise social media convergence are across functions, audiences and platforms.

There’s no longer any time for your enterprise to sit on the social media fence, and social media marketing late adopters beware!

Larry BraunerI attended my second Business Development Institute event today, Social Convergence and the Enterprise: Case Studies and Roundtables.

What can I say? It rocked. There were top notch speakers, great exhibitors and lots of networking. Thank you Maria Feola and the entire Business Development Institute team for putting this event together.

If Business Development Institute isn’t on your radar, it should be, especially if you work at a large company, are part of an interactive or PR agency, are a business consultant, or you live somewhere in the NYC area.

Please follow BDI socially and join the BDI mailing list.

I’ve already written about the Search and Social Leadership Forum, the BDI event I attended last week. I need some rest tonight, so I plan to write about Social Convergence and the Enterprise in the days to come.

Larry BraunerI heard some excellent speakers present their case studies at the Search and Social Leadership Forum hosted by the Business Development Institute and NYU last week.

To wrap up the morning event, three speakers, Julie Sun, Thomas Hoehn and Jordan Glogau sat in a panel to answer questions posed by Veronica Fielding, the moderator, and afterward by attendees.

During two of the earlier talks, an increase in share of voice was cited as evidence that the presenters’ social media programs had been successful.

When my turn came to query the panel, I asked whether any formal offline marketing research had been performed to measure the effectiveness of their social media marketing endeavors. Having spent most of my career at Eric Marder Associates, a once preeminent quantitative marketing research firm, I could not let this question go by.

Besides focus groups, no offline marketing research had been done. I was surprised, frankly, that the type of quantitative marketing research I was alluding to, with controlled experimentation, didn’t even seem to be on the radar of the panelists or the audience, especially with many working at big corporations.

When I returned home, I noticed that What You’re Missing By Measuring Social Media ROI Online had been posted by Tom Webster on Brand Savant that very day. I suggest you read it. I can’t yet say whether I agree with every point Tom made, but I can say with certainty that I totally agree with the spirit of his article.

It is only fair to point out that valid marketing research is costly, but how else can we satisfactorily gauge the effectiveness of our large social media marketing initiatives?

Larry BraunerI’m going to be a roundtable moderator on Wednesday at Social Convergence and the Enterprise: Case Studies and Roundtables in New York City.

My topic is: “How Should the Enterprise Be Integrated on Facebook, Twitter, LinkedIn and Other Social Sites?”

In preparation for the event, here are ten ways to integrate and enhance enterprise social media:

  1. Legal Department – Engage your legal people in the social media process. Explain your objectives to them, so that they can help you attain them in a compliant manner.
  2. Employee Guidelines – Establish written social media policies and procedures for employees.
  3. Using Email – Use email to communicate privately; for public communication with employees, use the company website or blog. Don’t use Facebook or Twitter. Where you possess email addresses for a group of people, such as employees or the media, use email instead of social media because it’s more direct and reaches a higher percentage of people.
  4. LinkedIn – All managers who interact with the public should have LinkedIn professional profiles that let their publics contact them without the intervention of gatekeepers.
  5. Social Networks – Internal social networks and wikis can be used to foster teamwork; private external social networks can be used to create community among clients; public social networks, which foster a sense of community, are sometimes appropriate for interacting with customers.
  6. Linking Out – Build relationships by linking to articles by thought leaders in your industry — even those of your competitors, if feasible. It will help you increase the authority of your websites without relying on buying links.
  7. Your Blog – Only your corporate blog — not social media sites — can support comprehensive enterprise social media integration. It’s under your control and can be divided into individual sections, each of which communicates with a unique stakeholder group.
  8. Content - To maximize stickiness on your blog, consider writing regular articles featuring employees, customers, new products, breaking news, etc. Use videos and pictures on your blog to supplement text. Make sure all videos are branded to your company, because they’ll hopefully spread virally throughout the web.
  9. Facebook and TwitterFB and Twitter are well-suited to marketing and CRM and may also be effectively used to support investor and media relations. It may be helpful to have more than one Facebook page or Twitter account, with each targeted to a different group of stakeholders.
  10. Real People – Let real identifiable people represent your company. People relate better to people than they relate to abstract entities like companies.

Social Convergence and the Enterprise will be hosted by the Business Development Institute and New York University in order to discuss the adoption and the integration of social media across the enterprise.

I believe that a few places are still available for this exciting event.

Larry BraunerAt the BDI forum on Search and Social last week, SEO and business development consultant at 1-800-Flowers, Jordan Glogau, discussed recent Google search changes.

Jordan said that authority is up, i.e., more important, while relevance is down. Content is also more time sensitive as Google pushes for more up-to-date results.

Jordan GlogauAuthority is achieved by means of quality inbound links. Often it’s necessary to purchase these links.

Jordan recommended Pay Per Post and Review Me. Ask to have your product or service mentioned, not endorsed.

Recency is achieved by frequent blogging and use of social sites.

I personally suggest that while you may strive for greater authority and recency, you shouldn’t neglect relevance. After all, what good is SEO and driving Google traffic to your site if your content isn’t relevant to your visitors?

Larry BraunerI very much enjoyed an informative morning at the The Search and Social Leadership Forum, hosted by the Business Development Institute and NYU.

Veronica Fielding, CEO of Digital Brand Expressions, forum sponsor, treated us to a fast-moving overview of the direction digital marketing is taking.

Veronica Fielding Discusses Findability ConvergenceVeronica discussed findability, which as I understand it refers to the ability of a brand and all its associated content to be discovered and interacted with by people. She identified three key forms of findability and likened them to three forms of investment, underscoring their value and illustrating their complementary nature:

  1. Search Engine Marketing – Paid search results. Like cash, it’s instantly available.
  2. Search Engine Optimization – Organic search results. Like bonds, they’re for the long term.
  3. Social Media – Blogs and social media sites. Like the stock market, it’s volatile.

Veronica showcased companies successfully combining all three findability channels to build their web presence. We need use all three forms of outreach and to foster increased interaction and synergy between them. This is findability convergence.

Watch for more in the near future about this event and about the other excellent presenters:

Much thanks to Steve Etzler, Maria Feola and the BDI team for making today’s Search and Social Leadership Forum a big success.

There’s still space available for the next BDI event, Social Convergence and the Enterprise at NYU Midtown on July 21.

One final note: In case you’re new to this blog, we’ve reached the place where readers generally subscribe or leave me a comment. ;-)

Larry BraunerThe Business Development Institute and New York University are hosting Social Convergence and the Enterprise: Case Studies and Roundtables in Midtown Manhattan next Wednesday to discuss the adoption and the integration of social media across the enterprise.

I’m going to be a roundtable moderator, and my topic is: “How Should the Enterprise Be Integrated on Facebook, Twitter, LinkedIn and Other Social Sites?”

Those who know me are thinking that is so Larry Brauner, and you are probably right. However, the organizers preferred that topic more than my other suggestion: “What Are the Challenges and Limitations of Integrating Social Media Across the Enterprise, and How Can We Address Them?” I do suspect that at least in part, they wanted me to be myself.

To learn more about Social Convergence and the Enterprise or to register, please visit the event’s web page. Hope to see you there.

Larry BraunerThe Business Development Institute and New York University are hosting a meeting of The Search and Social Leadership Forum in Midtown Manhattan next Thursday to discuss some of the opportunities and issues surrounding the integration of social and search.

The search and social symposium will be attended by top marketing and communications leaders from large brands. It’s my good fortune to have been invited to participate as a social media and SEO evangelist. I will not, however, be speaking at this event.

To learn more about the Search and Social Leadership Forum or sign up, please visit the event’s web page. Hope to see you there.